Monday, June 22, 2009

Deep down, many companies have contempt for their customers

Many think of their customers as ignorant fools to be manipulated. This can work for a short while, but it always ends up failing. Yet, executives persist in this delusion. Hubris rarely pays off.
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1 comment:

Jonathan said...

Unfortunately, this attitude seems to have worked for Microsoft for some decades. I hope you're right that it won't go on working for ever.

1:53 PM

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