The frustration of being able to help

I am not sure how many people understand that when others see a situation where someare struggling and they can help, it can get quite frustrated. The fact that an outsider can help is not necessarily based on intelligence, but on perspective and a lack of "received wisdom." It took an outsider, Lou Gerstner, from RJR Nabisco and American Express, to turn around IBM. Yet, all too often, people will say, "you have not worked in this industry," without realizing that it may be the biggest recommendation. GM has many smart people, but they seem to make no progress at all in fixing the company.