Thursday, February 19, 2009
Inefficiency in organizations is growing
I do not believe that inefficiency is the property of government alone, but an example I recently encountered illustrates how it happens. A friend had his car towed while illegally parked. Ok, so an expensive inconvenience in most cases, but far worse in this.It turned out that the car was registered in his late father's name. Since the will had not cleared probate, title could not be transferred. Since the title was not in his name, the car remained in police custody while storage fees mounted. He could not get the car because inflexibility in the system would not allow it. All involved told him that the car was clearly his and he was caught in an unusual situation, but no one could help.