Medical records - medical wasted costs

Three years ago I moved and changed doctors. To this day, in spite of repeated requests and mailing a check for $20, the files have still not been mailed to my current doctor. In most Wesdern countries almost all files are electronic. This not only reduces cost, but improves treatment and reduces error. In the US, this is rare. In most Western countries, appointments and follow-up are made electronically. There seems to be no incentive in the US to reduce cost, which is simply passed on, but also there is apparently no incentive to reduce error.