Chaos at Jet Blue - no surprise

I have never been a great fan of Jet Blue compared to Southwest. I have flown them twice, and find that their terminal at JFK is a zoo devoted to selling overpriced food to passengers. Reliability is easily fractured in poor weather, or any other circumstance (both my flights, a year ago, were almost two hours late in taking off). I found the information to be late in coming (unlike Southwest), and the staff to be surly and poorly informed. I also was not impressed by the on board accommodations. I know they have done many innovative things to reduce costs, but I avoid them. I suspect this will happen again.